SHIPPING INFORMATION
LIST OF COUNTRIES WE SHIP TO
Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, French Polynesia, French Southern Territories, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Morocco, Netherlands, New Caledonia, New Zealand, Norfolk Island, Norway, Poland, Portugal, Reunion, Romania, Saint Barthélémy, Saint Martin (French part), San Marino, Singapore, Sint Maarten (Dutch part), Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States, United States Minor Outlying Islands, Venezuela, Republic of Virgin Islands, British Virgin Islands.
For all toher countries, do not hesitate to contact us.
EUROPEAN SHIPPING
Order preparation is made within 24 to 48 hours, and is shipped the same day.
There is no preparation on Saturdays, Sundays and public french holidays.
The shipping charge is set at 9 euros excl VAT.
INTERNATIONAL SHIPPING
Shipping Options
We use DHL services. The shipment will be made once we have checked your order and gathered all the necessary documents. The sales representative of your area will contact you to give you the delivery date.
Documents
Import Permits
If an import permit is required, you must obtain one from your Ministry of Agriculture. It is the importer's (customer's) responsibility for knowing and adhering to agricultural import requirements specific to the country of importation. Once the import permit is obtained (if required), we can determine whether the ordered seed can meet the stated requirements.
Phytosanitary Certificates
When an order requires a phytosanitary certificate, one will be included. The cost of this certificate will be included in your shipping and handling fees.
ISTA Certificates
At Graines Voltz we choose to check the seeds purity with the official test as ISTA. Ista certificate is mandatory or strongly recommended for some import countries and the cost of this certificate will be included in your shipping and handling fees.
Origin certificate
If required we will make this document form. Cost of this certificate will be included in your shipping and handling fees.
Pre-export certificate
We will not be able to give a pre-export certificate. The seeds you are buying is for your own use.
Seeds analysis
It can happen, regarding the import countries, that Graines Voltz will manage a seeds analysis. The customer service will come back to you regarding the cost and delay.
OERI number
Please inform us about your entity fiscal number as it is required for the customs.
Organic seeds
Please contact our customer service if you need certification for organic seeds. The certificate issue will be invoicing as additional cost.
Import Duties & International Taxation
When your order arrives in your country, the customs service, or another government agency of your country, may charge you a fee on the item(s). If duties or taxes apply, you will be notified by your applicable government (usually customs) office. We are not responsible for these charges and have no control over the fees charged.
Specific requirements per country
AUSTRALIA
• Requires phytosanitary certificate for importation.
• At Graines Voltz we are making an Ista certificate in order to check the purity and avoid the noxious weed seeds
• We will make seeds analysis on: Coriandrum sativum, Petroselinum crispum, Anethum graveolens,
• We cannot meet the requirements for: Pisum sativum L, Raphanus sativus, Eruca sativa, Helianthus annuus, Zea Mays
BRAZIL
• Requires phytosanitary certificate for importation.
• We probably make seeds analysis on: Brassica oleracea, Allium schoenoprasum, Coriandrum sativum, Nasturtium officinale, Melissa officinalis, Petroselinum crispum, Raphanus sativus, Eruca sativa, Helianthus annuus, Beta vulgaris, Anethum graveolens, Ocimum basilicum
• We cannot meet the requirements for: Tropaeolum majus, Medicago sativa, Brassica rapa, brassica juncea, Rumex sanguineus, Pisum sativum, Rosmarinus officinalis, Borago officinalis, Zea Mays, Amaranthus tricolor
CANADA
• Please contact our Customer services
CHILE
• Requires phytosanitary certificate for importation. Ista is required for germination rates and purity only for retailers
• We probably make seeds analysis on: Allium schoenoprasum, Coriandrum sativum, Petroselinum crispum,
• We cannot meet the requirements for: Medicago sativa, Brassica rapa, Pisum sativum, Diplotaxis tenuifolia, Helianthus annuus, Zea Mays
CANARY ISLANDS
• Import permit is required
• Phytosanitary certificate is required for some species
GUINEA
• Requires phytosanitary certificate for importation
• We cannot meet the requirements for: Pisum sativum, Pisum sativum
FRENCH POLYNESIA
• Requires phytosanitary certificate for importation for: Allium schoenoprasum
• We cannot meet the requirements for: Melissa officinalis, Mentha spicata, Rosmarinus officinalis, Zea Mays
GEORGIA
• Our customer service will ask you your import permit
GREENLAND
• Requires phytosanitary certificate for importation
GUADELOUPE
• Requires phytosanitary certificate for importation
ICELAND
• No documents are required
ISRAEL
• Requires phytosanitary certificate for importation
• We cannot meet the requirements for: Tropaeolum majus, Brassica oleracea, Brassica rapa, Medicago sativa, brassica juncea, Pisum sativum, Helianthus annuus, Zea Mays
• We probably make seeds analysis on: Allium schoenoprasum, Coriandrum sativum, Petroselinum crispum, Beta vulgaris, Anethum graveolens
MARTINIQUE
• Requires phytosanitary certificate for importation
• We probably make seeds analysis on: Allium schoenoprasum, Zea Mays, Medicago sativa, Pisum sativum
NEW CALEDIONIA
• Please send us your import permit
NORTH IRELAND
• Please give us your VAT/OERI number
UNITED KINGDOM
• Please make sure that you get an OERI number
• Requires phytosanitary certificate for importation: Helianthus annuus, Medicago sativa, Pisum sativum, Brassica rapa, Zea Mays
USA
• Requires phytosanitary certificate for importation
• We can meet the regulation for obscured seeds and for, Medicago sativa, Zea Mays
• We will check the purity for: Brassica oleracea, Allium schoenoprasum, Nasturtium officinale, Brassica rapa, Valerianella locusta, Brassica rapa, brassica juncea, Petroselinum crispum, Pisum sativum, Raphanus sativus, Helianthus annuus, Beta vulgaris, Anethum graveolens
We cannot guarantee that the information provided is fully up-to-date, and you are strongly advised to contact your Ministry of Agriculture or National Plant Protection Service (NPPO) for current regulations.
